Privacy Policy

Lady Legacy is a real estate coaching and agent collaboration business operated by Courtney Kala in Victoria, British Columbia, Canada. This policy explains how we handle personal information collected through ladylegacy.ca.

Lady Legacy is a separate business from eXp Realty. Although Courtney Kala is affiliated with eXp Realty as a licensed real estate professional, this policy governs only information collected by Lady Legacy through this website. Information you provide to eXp Realty directly is handled under that company's own separate policies.

• Your first and last name.
• Your email address.
• Your phone number.
• Anything you choose to tell us in a message, form field, or during a call with us.
• Basic technical information your browser sends automatically, such as approximate location, device type and the pages you visited, used only to keep the site working and to understand which content is useful.

We do not collect financial information, government identification, or brokerage transaction data through this website.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), we collect personal information only for purposes a reasonable person would consider appropriate, and only with your knowledge and consent. We use your information to:

• Send you the free resource or information you requested.
• Reply to your question and, where relevant, book a call with you.
• Send you marketing emails and text messages about Lady Legacy coaching, events, resources and opportunities, where you have given express consent.
• Improve our website and the content we produce.

Canada's Anti-Spam Legislation (CASL) requires your express consent before we send commercial electronic messages. That is why the consent checkbox on every form is required, is never pre-checked, and describes exactly what you are agreeing to. We keep a record of when and how you gave consent.

Contact details submitted through this site are stored in Follow Up Boss, our customer relationship management (CRM) platform, and are used with email and SMS delivery providers to send the messages you have consented to receive. These service providers may store or process data on servers located in the United States, which means your information may be subject to the laws of that country. We only use providers that commit to comparable safeguards, and we share your information with them solely so they can provide these services to us.

We do not sell, rent or trade your personal information to anyone.

We keep your information for as long as it is needed for the purposes described above, or as long as you remain subscribed. If you unsubscribe or ask us to delete your record, we remove it from active use promptly and retain only what we are required to keep to demonstrate compliance with CASL and other applicable law.

• Email: click the unsubscribe link at the bottom of any marketing email from us, or email us at the address below and ask to be removed. We action all requests within 10 business days, as CASL requires.
• Text messages: reply STOP to any text message from us. You can also reply HELP for assistance. Message and data rates may apply.

Unsubscribing from marketing does not stop us from replying to a question you asked us directly.

You have the right to ask what personal information we hold about you, to have it corrected if it is wrong, and to ask us to delete it. Email us using the contact details below and tell us what you would like. We will confirm your identity, respond within 30 days, and let you know if any part of your request cannot be fulfilled and why.

We use reasonable administrative and technical safeguards to protect your information, including access-restricted systems and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

This site may use cookies and similar technologies to keep the site working and to measure general traffic patterns. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

This website is intended for licensed real estate professionals and other adults. We do not knowingly collect personal information from anyone under the age of majority in their province or territory.

We may update this policy from time to time. The revision date at the top of this page shows when it last changed. Material changes will be reflected here before they take effect.

Questions, access requests, or privacy concerns can be sent to Lady Legacy, attention Courtney Kala, Victoria, British Columbia, Canada, at [insert privacy contact email].

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.